Basic Search  |  Summaries  |  Advanced SearchPenalty: £570
Year: 2023
Date: 26 May, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was service failure in the landlord's handling of reports of pigeons getting into the structure of the building. In accordance with paragraph 52 of the Housing Ombudsman scheme, there was maladministration in the landlord's handling of the resident's concerns about water quality and requests for information relating to water test results. In accordance with paragraph 52 of the Housing Ombudsman scheme, there was maladministration in the landlord's complaints handling.
Agency: Housing Ombudsman Service
Source of Data: (click here)