Basic Search  |  Summaries  |  Advanced SearchPenalty: £1,900
Year: 2023
Date: 31 May, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was a service failure by the landlord in respect of its handling of the various interior leaks to the property and damage to a personal item in the property due to the required repairs. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was a service failure with regards to its handling of the several repairs required to the property, including faulty window handles; dripping hot water from the property above to an exterior window; and broken extractor fans.
Agency: Housing Ombudsman Service
Source of Data: (click here)
Source Notes: Inclusive of £1563 already offered