Basic Search  |  Summaries  |  Advanced SearchPenalty: £150
Year: 2023
Date: 19 May, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was a service failure in the landlord's handling of the resident's reports of a sewage smell coming from the kitchen sink. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was maladministration by the landlord in way the landlord handled the associated complaint.
Agency: Housing Ombudsman Service
Source of Data: (click here)