Basic Search  |  Summaries  |  Advanced SearchPenalty: £3,947
Year: 2023
Date: 4 August, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: The landlord delayed in resolving damp and mould in the resident's property for over 2 years. Resulting in him losing the use of his only bedroom and causing significant distress and inconvenience. It also caused him to be concerned about the impact on his health. With the initial reporting of the issue coming after a lung infection the doctor said could have been caused by the mould spores. The Ombudsman found severe maladministration in this case for both the landlord's response to the damp and mould, but also for the complaint handling.
Agency: Housing Ombudsman Service
Source of Data: (click here)