Basic Search  |  Summaries  |  Advanced SearchPenalty: £2,300
Year: 2023
Date: 29 June, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was severe maladministration in the way in which the landlord responded to the resident's reports of damp and mould. In line with paragraph 52 of the Housing Ombudsman Scheme there was maladministration with the landlord's complaint handling.
Agency: Housing Ombudsman Service
Source of Data: (click here)
Source Notes: Inclusive of £150 already offered by the landlord