Basic Search  |  Summaries  |  Advanced SearchPenalty: £850
Year: 2023
Date: 18 July, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration by the landlord in its handling of repairs to the front door. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was a service failure by the landlord in its handling of repairs to the skirting board. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was a service failure by the landlord in its handling of re-sealing the windows. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was maladministration by the landlord in its handling of the replacement of fencing.In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was maladministration by the landlord in its handling of damp and mould treatment within the property. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was no maladministration by the landlord in its handling of rent arrears on the resident's rent account. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was a service failure by the landlord in its handling of the associated complaints.
Agency: Housing Ombudsman Service
Source of Data: (click here)