Basic Search  |  Summaries  |  Advanced SearchPenalty: £700
Year: 2023
Date: 25 August, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration by the landlord for its response to the resident's reports about repair issues in the bathroom. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was service failure by the landlord for its complaints handling.
Agency: Housing Ombudsman Service
Source of Data: (click here)
Source Notes: Inclusive of £135 already offered