Basic Search  |  Summaries  |  Advanced SearchPenalty: £450
Year: 2023
Date: 28 April, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration in the way the landlord responded to the resident's reports of hot water loss. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was severe maladministration in the way the landlord handled the resident's complaint.
Agency: Housing Ombudsman Service
Source of Data: (click here)
Source Notes: This is not inclusive of £750 already offered