Basic Search  |  Summaries  |  Advanced SearchPenalty: £1,494
Year: 2023
Date: 31 May, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was severe maladministration in the landlord's handling of the resident's reports of a lack of hot water supply and bathroom repairs. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was maladministration of the landlord's handling of the resident's reports of damp and mould issues. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was maladministration with the landlord's handling of the resident's complaint.
Agency: Housing Ombudsman Service
Source of Data: (click here)