Basic Search  |  Summaries  |  Advanced SearchPenalty: £500
Year: 2023
Date: 30 October, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration by the landlord in its response to the resident's reports of creaking floorboards. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was maladministration by the landlord in respect of the landlord's complaint handling approaches and the level of compensation offered.
Agency: Housing Ombudsman Service
Source of Data: (click here)