Basic Search  |  Summaries  |  Advanced SearchPenalty: £500
Year: 2023
Date: 29 November, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration in relation to the resident's requests for information about the nature, extent and cost of ongoing cyclical works. In accordance with paragraph 52 of the Scheme, there was service failure in relation to the Information requested by the resident's solicitor to progress the sale of her property.
Agency: Housing Ombudsman Service
Source of Data: (click here)
Source Notes: Inclusive of compensation already offered by the landlord