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Year: 2020
Date: 3 March, 2020
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: There was fault by the South Yorkshire Senior Care Services Limited (the Provider) when it charged for home care while that late Mrs B was in a hospice. It did not consider whether it should charge in the circumstances, as required by its contract with Mrs B. In its old contracts the Provider requires clients to give more notice than it must give to end the contract. This is likely to be unfair. The Provider should apologise to Mr B and refund to Mrs B's Estate the fees it charged during the notice period.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)