Basic Search  |  Summaries  |  Advanced SearchPenalty: £150
Year: 2021
Date: 20 September, 2021
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs X complained about poor communication and poor care provided to her father, Mr Y, in the three months prior to his death. The care provider upheld there was poor communication and apologised to Mrs X for this but did not accept there was poor care. The care provider was at fault. There was poor communication which caused Mrs X distress and uncertainty. There is no evidence of poor care. The care provider has agreed to pay Mrs X £150 as a symbolic payment in recognition of the distress and uncertainty caused by the poor communication.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)