Basic Search  |  Summaries  |  Advanced SearchPenalty: £4,369
Year: 2023
Date: 30 June, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was severe maladministration in respect of the landlord's response to the resident's reports of damp and mould. Maladministration in respect of the landlord's complaint handling. Maladministration in respect of the landlord's record keeping.
Agency: Housing Ombudsman Service
Source of Data: (click here)
Source Notes: Not inclusive of £1000 already paid by the landlord