Basic Search  |  Summaries  |  Advanced SearchPenalty: £700
Year: 2023
Date: 26 May, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration by the landlord regarding its handling of its repairs to the resident's bathroom, specifically the manhole cover. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was maladministration by the landlord in its communication with the resident following flash flooding which caused damage to her property. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was service failure by the landlord in its complaint handling.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association and developer
Source of Data: (click here)
Source Notes: Replaces landlord's previous offer