Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2023
Date: 26 April, 2023
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs Y complained about a lack of clarity with the charges for her father's Mr X's care at the care home. The care provider was at fault as it delayed issuing a contract which led to a larger than expected care bill and which caused Mrs Y confusion over what was owed. The care provider has offered to reduce the debt by 50% which is satisfactory way to resolve the complaint.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)