Basic Search  |  Summaries  |  Advanced SearchPenalty: £1,950
Year: 2023
Date: 29 September, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was service failure with how the landlord handled the resident's reports of a leak at the property. In accordance with paragraph 53(b) of the Housing  Ombudsman Scheme, there was maladministration by the landlord in its handling of the resident's report of window disrepair. In accordance with section 52 of the Housing Ombudsman's Scheme, there was maladministration with how the landlord handled the resident's reports of noise transfer.
Agency: Housing Ombudsman Service
Source of Data: (click here)