Basic Search  |  Summaries  |  Advanced SearchPenalty: £850
Year: 2023
Date: 29 June, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration by the landlord in its response to the resident's reports of damp and mould. In accordance with paragraph 52 of the Housing Ombudsman Scheme there was service failure by the landlord in its handling of the complaint.
Agency: Housing Ombudsman Service
Source of Data: (click here)
Source Notes: Inclusive of £300 already offered