Basic Search  |  Summaries  |  Advanced SearchPenalty: £8,100
Year: 2023
Date: 10 July, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was severe maladministration in respect of the landlord's response to the resident's reports concerning water ingress and the resultant damp and mould. In accordance with paragraph 52 of the Scheme, there was maladministration in respect of the landlord's handling of the resident's reports of repairs to the external door and windows. In accordance with paragraph 52 of the Scheme, there was severe maladministration in respect of the landlord's complaint handling and the resident's request for compensation.
Agency: Housing Ombudsman Service
Source of Data: (click here)
Source Notes: Inclusive of £1506 already offered