Basic Search  |  Summaries  |  Advanced SearchPenalty: £725
Year: 2023
Date: 31 July, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration in the landlord's handling of the resident's reports of a rat infestation in her property. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was maladministration in the landlord's handling of the resident's complaint.
Agency: Housing Ombudsman Service
Source of Data: (click here)
Source Notes: Inclusive of £475 already offered