Basic Search  |  Summaries  |  Advanced SearchPenalty: £575
Year: 2023
Date: 29 September, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There has been maladministration by the landlord. Whilst it has offered some redress, the repairs to the fence remain outstanding. In accordance with paragraph 52 of the Scheme, there has been service failure in the landlord's handling of the complaint. This is because the landlord delayed the complaint responses and delayed offering fair redress. The complaint procedure has not resolved the outstanding complaint issue for the resident.
Agency: Housing Ombudsman Service
Source of Data: (click here)
Source Notes: Inclusive of £500 already offered