Basic Search  |  Summaries  |  Advanced SearchPenalty: £350
Year: 2023
Date: 31 January, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: The Housing Ombudsman found there was service failure by the landlord in the way it handled the complaint about its communication regarding appointments for a gas safety check, a stop tap leak and a damp and mould inspection. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was service failure by the landlord in the way it handled the complaint.
Agency: Housing Ombudsman Service
Source of Data: (click here)