Basic Search  |  Summaries  |  Advanced SearchPenalty: £1,500
Year: 2023
Date: 6 July, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration in the landlord's response to the resident's request for reimbursement of travel costs. In accordance with paragraph 52 of the Housing Ombudsman's Scheme there was severe maladministration in the landlord's response to the resident's reports of damp and mould on her health and wellbeing. In accordance with paragraph 52 of the Housing Ombudsman's Scheme there was maladministration in the landlord's complaint handling.
Agency: Housing Ombudsman Service
Source of Data: (click here)