Basic Search  |  Summaries  |  Advanced SearchPenalty: £2,250
Year: 2023
Date: 25 July, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was severe maladministration by the landlord in respect of its handling of the resident's reports of damp, mould, water ingress and outstanding repairs within the property. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was severe maladministration by the landlord in respect of its handling of the associated complaint.
Agency: Housing Ombudsman Service
Source of Data: (click here)
Source Notes: Not inclusive of compensation already offered by the landlord