Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2022
Date: 17 November, 2022
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: There was no fault in the care provided by Saint Jude Residential Care Home Limited to the complainant's mother or in its consideration of, or planning for, her care needs. However, its handling of Ms B's complaint did not comply with its own policy on this and amounts to fault that caused Ms B injustice in the form of avoidable frustration. The Home will take the recommended action to recognise this and ensure it does not happen again in future
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)