Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2019
Date: 10 January, 2019
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Ms X complained that a carer introductory agency supplied an unsuitable carer for her mother Mrs Y. The agency complied with the terms and conditions of its agreement with Ms X in supplying the carer. It should have provided written confirmation of the arrangement. Its apology and offer to waive seven days of agency fees are an appropriate remedy for injustice caused.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)