Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2022
Date: 30 March, 2022
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr X complained the Care Provider, SNE Care Services consistently failed to provide adequate care for him and his son Mr Y. He said this caused him and Mr Y distress. The Care Provider was at fault when it sent carers to attend to Mr X and Mr Y who were late and changed appointments without forewarning. The Care Provider is also at fault for failing to take Mr X's complaint through its complaints process. The Care Provider will provide Mr X with an apology and remind its staff of the importance of following its complaints procedure. The Care Provider will also provide training to its staff to ensure they complete records accurately and deliver a timely service.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)