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Year: 2017
Date: 17 October, 2017
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: Ryanair made commitments to re-contact all passengers affected by the flight cancellations announced on 116, 17 and 27 September 2017 and set out clearly their rights to choose a refund or a re-route. To clarify to those consumers that a re-route can be on another airline when Ryanair flights are unavailable on the same or next day. To reimburse reasonable out-of-pocket expenses to consumers which were incurred as a result of the cancelled flights.
Agency: Civil Aviation Authority
HQ Country of Parent: Ireland
Ownership Structure of Parent: publicly traded
Major Industry of Parent: airlines
Specific Industry of Parent: airlines
Source of Data: (click here)