Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2021
Date: 7 June, 2021
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Miss X complained the Care Provider handled her mother, Mrs Z, roughly during a visit. Miss X also complained the Care Provider banned her and her family from visiting and then gave Mrs Z notice to leave the Care Home without proper reasons. We cannot come to a conclusion on whether Mrs Z was handled roughly. The Care Provider was not at fault for how it decided to ban Miss X. It was at fault for banning the rest of the family and for giving Mrs Z notice. It has agreed to apologise to Miss X and make sure it has a process in place for dealing with difficult relationships.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)