Basic Search  |  Summaries  |  Advanced SearchPenalty: £2,263
Year: 2023
Date: 29 November, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: In accordance with paragraph 52 of the Housing Ombudsman Scheme there was service failure in the landlord's handling of the resident's reports of a broken window, a seized hot water tap, and that her kitchen was in a state of disrepair. Maladministration in the landlord's handling of the resident's reports that the main entrance door to the block of flats was insecure and the door entry system was not fit for purpose. Maladministration in the landlord's handling of the resident's reports that communal cleaning and maintenance services were not being carried out satisfactorily. Severe maladministration in the landlord's response to the resident's reports of antisocial behaviour (ASB). Maladministration in the landlord's response to the resident's fire safety concerns. Maladministration in the landlord's complaint handling.
Agency: Housing Ombudsman Service
Source of Data: (click here)
Source Notes: Inclusive of £100 offered by landlord previously