Basic Search  |  Summaries  |  Advanced SearchPenalty: £900
Year: 2023
Date: 17 April, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was service failure by the landlord in the way it handled the resident's reports of a leak and subsequent damp and mould satisfactorily. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was maladministration by the landlord in the way it handled the complaint.
Agency: Housing Ombudsman Service
Source of Data: (click here)
Source Notes: This is inclusive of the £650 already offered by the landlord