Basic Search  |  Summaries  |  Advanced SearchPenalty: £150
Year: 2022
Date: 1 October, 2022
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: The tenant rented a room from the agent and, when the tenancy ended and the keys had been returned, the agent asked for the complainant's bank details so the deposit could be refunded. The tenant subsequently chased the payment on several occasions and was assured each time that the deposit would be repaid but it was still outstanding when the complaint was raised with the PRS. The tenancy agreement was not provided by the tenant, who said it was lost and the agent did not engage with the PRS. With no agreement, the contract terms were unclear. On this point, the tenant was advised to take legal advice on the deposit refund and the potential consequences of non-protection. The PRS's decision went on to assess the poor service offered by the agent and for this, £150 was awarded for both stress and inconvenience.
Agency: Property Redress Scheme
Source of Data: (click here)