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Year: 2022
Date: 28 September, 2022
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: We upheld some of Ms X's complaints about her late mother Ms Y's care in a care home. There was a failure to correctly interpret the signs Ms Y's health was declining. There was also a failure to meet some of her needs around personal care and poor record-keeping. The Care Provider has already arranged training for relevant staff and apologised. It will offer a further apology to Ms X and review some of its record-keeping procedures.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)