Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2022
Date: 3 July, 2022
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Ms D complained the care provider increased the charges for her mother's care without following the process set down in the contract. And that the increase was not justified. She said that as a result Ms X was charged too much and was threatened with eviction when they did not pay the increased charge. She also complained about how the care provider dealt with a request for continuing healthcare (CHC) funding and responded to the complaint correspondence. There was fault by the care provider which caused injustice for which it will apologise.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)