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Year: 2023
Date: 4 September, 2023
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Miss X complained the care provider wrongly placed restrictions on her visits to her grandmother at the care home. The care provider was at fault for suspending Miss X's visits without putting in place a least restrictive option first and not telling Miss X the timescale for the suspension review. This caused Miss X distress because she did not know when she could visit Ms Y again in the care home. The care provider will review Miss X's current visiting conditions and update its policy to include least restrictive options first and a timescale for reviewing suspensions.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)