Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2021
Date: 23 March, 2021
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr X complained the Care Provider, Porthaven Care Homes, failed to ensure his mother, Mrs Y, was given her medication for several days which he says led to her being hospitalised. Mr X also complained the Care Provider failed to keep accurate care records. He said this caused him and Mrs Y significant distress and upset. The Care Provider was at fault when it failed to follow its complaints process, did not stock Mrs Y's medication for several days and kept records which were unclear and contradictory. The Care Provider should address this by apologising to Mr X and reminding its staff of the importance of following its complaints process and keeping accurate records.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)