Basic Search  |  Summaries  |  Advanced SearchPenalty: £6,437
Year: 2023
Date: 20 July, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was severe maladministration in respect of the landlord's handling of the resident's reports of several leaks in the property, causing damp and mould. In accordance with paragraph 52 of the Housing Ombudsman Scheme there was maladministration in respect of the landlord's complaint handling. In accordance with paragraph 52 of the Housing Ombudsman Scheme there was maladministration in respect of the landlord's record keeping.
Agency: Housing Ombudsman Service
Source of Data: (click here)