Basic Search  |  Summaries  |  Advanced SearchPenalty: £250
Year: 2023
Date: 2 February, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: The Housing Ombudsman found there was maladministration with regards to the time taken by the landlord to update the Department of Work and Pensions (DWP) on the resident's change in circumstances, and her subsequent request for a rent reimbursement. In accordance with paragraph 52 of the Scheme, there was service failure with regards to the landlord's handling of the resident's complaint.
Agency: Housing Ombudsman Service
Source of Data: (click here)