Basic Search  |  Summaries  |  Advanced SearchPenalty: £945
Year: 2023
Date: 23 November, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration in respect of the landlord's response to the resident's reports of outstanding repairs at the property. In accordance with Paragraph 52 of the Housing Ombudsman Scheme there was service failure in respect of the landlord's response to the resident's reports that the property was inaccurately advertised as a ground floor property. In accordance with Paragraph 52 of the Housing Ombudsman Scheme there was service failure in respect of the landlord's response to the provision of information about asbestos in the property. In accordance with Paragraph 52 of the Housing Ombudsman Scheme there was service failure in respect of the landlord's response to the resident's complaints.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: privately held
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing services
Source of Data: (click here)
Source Notes: Inclusive of compensation already offered by the landlord