Basic Search  |  Summaries  |  Advanced SearchPenalty: £3,768
Year: 2023
Date: 29 June, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was severe maladministration in respect of the landlord's handling of the resident's reports of outstanding repairs. In accordance with paragraph 52 of the Housing Ombudsman Scheme there was maladministration in respect of the landlord's handling of the resident's reports of ongoing issues with damp and mould. In accordance with paragraph 52 of the Housing Ombudsman Scheme there was maladministration in respect of the landlord's complaint handling.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)
Source Notes: Inclusive of £575 already offered