Basic Search  |  Summaries  |  Advanced SearchPenalty: £2,300
Year: 2023
Date: 18 May, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was severe maladministration in the landlord's handling of the resident's reports of issues with her hot water supply. This is due to unacceptable delays in resolving the issue over a period of nearly two years. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was also severe maladministration with the landlord's handling of the resident's subsequent complaint. This is due to the severe delay in issuing responses and the landlord's treatment of the resident throughout, but especially at stage one.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)
Source Notes: Inclusive of previous offer made by landlord