Basic Search  |  Summaries  |  Advanced SearchPenalty: £650
Year: 2023
Date: 31 May, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description:  There has been maladministration in the landlord's response to the reports of ASB. There was a service failure in the landlord's handling of the associated insurance claim. In accordance with paragraph 52 of the Scheme, there was a service failure in the landlord's handling of the formal complaint.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)