Basic Search  |  Summaries  |  Advanced SearchPenalty: £600
Year: 2022
Date: 10 November, 2022
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: The Housing Ombudsman found there was maladministration by the landlord when responding to the resident's reports of a blockage to the toilet system. In accordance with paragraph 52 of the Scheme, there was maladministration by the landlord when responding to reports of an insect infestation. In accordance with paragraph 52 of the Scheme, there was maladministration by the landlord when responding to reports of a leak and lack of access to the kitchen. In accordance with paragraph 52 of the Scheme, there was service failure by the landlord when responding reports of other repairs. In accordance with paragraph 52 of the Scheme, there was maladministration by the landlord when handling the related complaint.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)