Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2021
Date: 19 January, 2021
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr X complained the care provider, Parklands Care Services Ltd, unfairly and inappropriately increased his father, Mr F's care fees. The care provider was at fault. The terms in its contracts relating to fee increases are not in line with Competition and Markets Authority guidance which means it is likely they are unfair under consumer law. This causes Mr X and all other residents and their representatives across the care provider's care homes uncertainty about future care fee increases. The care provider agreed to review its contract to ensure it complies with the guidance and consumer law.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)