Basic Search  |  Summaries  |  Advanced SearchPenalty: £2,984
Year: 2023
Date: 29 September, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration in respect of the landlord's management and handling of repairs to address a roof leak and damp and mould in the property. In accordance with Paragraph 52 of the Housing Ombudsman Scheme there was maladministration in respect of the landlord's management and handling of the resident's request for window reglazing in the property, there was service failure in respect of the landlord's management and handling of requests to reposition the gas meter due to concerns about heating costs and there was maladministration in respect of the landlord's management and handling of the resident's complaints.
Agency: Housing Ombudsman Service
Source of Data: (click here)