Basic Search  |  Summaries  |  Advanced SearchPenalty: £1,250
Year: 2023
Date: 24 January, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: The Housing Ombudsman found there was: Maladministration regarding the landlord's response to the resident's request for the kitchen to be renewed. Maladministration regarding the landlord's handling of repairs to the resident's kitchen. Maladministration regarding the landlord's handling of repairs to the resident's toilet. Service failure regarding the landlord's handling of repairs to the resident's skylight. Maladministration regarding the landlord's handling of damp and mould in the resident's property. Service failure regarding the landlord's complaint handling.
Agency: Housing Ombudsman Service
Source of Data: (click here)