Basic Search  |  Summaries  |  Advanced SearchPenalty: £1,500
Year: 2023
Date: 27 September, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration in relation to the landlord's handling of the resident's request that communication be via email and concerns about the standards of communication, complaints, knowledge and information management.
Agency: Housing Ombudsman Service
Source of Data: (click here)
Source Notes: Inclusive of £200 already offered