Basic Search  |  Summaries  |  Advanced SearchPenalty: £906
Year: 2023
Date: 24 May, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration in respect of the landlord's management and handling of the resident's request to repair four windows in the resident's property.In accordance with Paragraph 52 of the Housing Ombudsman Scheme there was maladministration in respect of the landlord's management and handling of the resident's complaints and the level of compensation it offered for heating costs due to the delay in completing window repairs.
Agency: Housing Ombudsman Service
Source of Data: (click here)
Source Notes: Not inclusive of the £2060 already offered by the landlord or £256 for heating compensation