Basic Search  |  Summaries  |  Advanced SearchPenalty: £800
Year: 2023
Date: 30 June, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was service failure in relation to the landlord's response to the resident's concerns about the standard of communal services provided. In accordance with Paragraph 52 of the Housing Ombudsman Scheme, there was service failure in relation to the landlord's response to the resident's concerns about the service charges. In accordance with Paragraph 52 of the Housing Ombudsman Scheme, there was service failure in relation to the landlord's complaint handling. In accordance with Paragraph 52 of the Housing Ombudsman Scheme, there was service failure in relation to the landlord's record keeping.
Agency: Housing Ombudsman Service
Source of Data: (click here)
Source Notes: Inclusive of £200 already offered