Basic Search  |  Summaries  |  Advanced SearchPenalty: £100
Year: 2022
Date: 7 November, 2022
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: The Housing Ombudsman found there was service failure by the landlord in its response to the resident's reports about the condition of her kitchen and to her request for the kitchen to be renewed. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was service failure by the landlord in its complaint handling.
Agency: Housing Ombudsman Service
Source of Data: (click here)